I had never thought of doing this myself. But, now that I have seen it done, I am wondering why it has not been done before. Or, if it has been done before, why I have not read about it. And, having worked in the fast food and restaurant industry in a previous incarnation of this life of mine, I have heard some really weird and wonderfully nasty customer service stories.
The beauty of modern cash registers and computer technology is that you can put any old message on a receipt for purchases made. Most fast food restaurants use the technology to place standard information on the receipt, such as the name of the server, the store manager, the store contact details or even to up-sell other products.
However, a Burger King store in Sacremento, California, added the classic "show me the love" message and symbol for world peace, "Fuck You". Unfortunately for the manager and the employee involved they scored the unhappy customer who was so traumatized by reading such filth that they just had to complain. Oops! The manager and the employee are now sans of a job.
To be fair to the customer, when you buy a Double Whopper with Cheese, a serve of Onion Rings, and a small drink, you probably are not expecting to be greeted with "FUCK YOU" when you go back and check your receipt. Yes, it was in capital letters. As a matter of interest, when was the last time you checked your receipt?
The customer, Francisco Perez, claims that it was one of the most humiliating experiences he has had to endure. The point Perez makes is that he only bought a burger and end up with a "fuck you burger" instead. To ease some of the humiliation, Burger King has offered all manner of vouchers to Perez. But, the trauma is too real and too recent. Perez has knocked back all offers to rebuild the business / customer relationship. Perez will not be eating at Burger King again.
Copy cats, anyone?