The icing on the cake for me is that the client was charged AUD 98 for a phone call he made from his own phone.
Keddies are undoubtedly going to claim that everything is above board and no over-charging has taken place. Nevertheless, this particular client has already had some of the fees and charges levied by Keddies refunded. Providing a refund is hardly commensurate with guilt however where there is a pattern forming of consistent refunds to clients then one wonders is this indicative of a firm culture that consistently over-charges and then refunds if there is a complaint? I guess this is something for the Legal Services Commissioner to work out.
I guess personal injury law is a very lucrative field based on the sort of money that Keddies has been able to charge over a long period of time.